Several hotels in Mallorca, Turkey, Greece and Austria have asked their
Czech clients to pay for their accommodation, the cost of which had already
been covered, the website idnes.cz reported.
The incident concerned customers who booked their holidays through the
travel agency Neckermann, part of the bankrupt British travel agency Thomas
Cook.
The agency has advised their clients to contact their hotline and promised
to reimburse any additional costs.
The travel agency has approximately 1,100 Czech clients abroad. According
to its marketing head, Jan Šrámek, they should return home on schedule
with no foreseeable problems.